Downtime is not acceptable. Our responsibility to the customer only just begins once the order is placed. With Peerless Food Equipment, you gain a continuous partnership. Our exceptional customer service and parts team is dedicated to providing the highest level of reliability and responsiveness to keep your operations running smoothly and efficiently.
Global Support. Local Reach.
You Can Expect
- Trust. As a custom equipment manufacturer, we know your equipment inside and out. When you need assistance, we have the answers. When you need parts, we deliver.
- Experience. At 100+ years old, we have a wealth of knowledge in the baking industry. Our innovations are industry-leading, and we stand behind each piece of equipment that we sell.
- Communication. We put customers first. Always. Communication has been the key to our many longstanding business partnerships that remain today.
Contact Our Team
Our service and technical support teams are ready to travel to sites around the world to guide you through the installation of new processing lines and train plant personnel on maintenance and safety issues.
- Service Quotes/On-site Request
- On-site Training Needs
- Sanitation Recommendation
- Machine Torque Specs
- Service Issues and Questions
- Machine PM Recommendations
- Machine Spec/Capability Consultation
Technical Service & Field Support
Our technicians are trained to understand the dynamics of plant operations. They are available for plant visits to help solve production, process or equipment problems. They will stay on-site until your problems are completely solved and your production lines are running at their ultimate capacity.
Installation / Start-Up Assistance
Our technicians provide complete commissioning of purchased equipment and will stay on-site for the entire equipment installation and start-up process to guarantee the process goes smoothly. They will assist in mechanical and electrical installation, as well as training for management and production personnel.
We offer classroom and on-site instruction for management and plant personnel. Our trained instructor will show how to safely operate our equipment and how to make a consistently high-quality product at optimum production capacity. Personalized training courses can be conducted at your plant site or at the Peerless Food Equipment in Sidney, Ohio.
Maintenance Package Agreements
We offer Extended Service Programs for new or existing machinery in 6-, 12-, 24- and 36-month intervals. The typical Service Inspection at each of these intervals includes two days of on-site service to inspect, repair, calibrate and document machinery performance, as well as provide technical training to operations and maintenance personnel.
Equipment Upgrades / Retrofits
Our technicians will evaluate your current production equipment and recommend upgrades or retrofits to increase your productivity. As technology changes, our service department will keep you informed of industry trends and changes to the equipment. This team is also prepared to implement the recommendations with mechanical, electrical or hardware changes.
In Stock, Ready to Ship.
Downtime in your production facility is kept to a minimum with our parts replacement program. Our technicians are on call all day, every day to answer questions, suggest solutions and send replacement parts to get your machines up and running as soon as possible.
Our parts department stocks items from major suppliers, custom-made machine parts and many normal wear items. Most stocked items can be shipped the next day, early morning delivery, at your request. If you require an item we do not have in stock, we have the capabilities to find it quickly through our network of suppliers or have it manufactured in an expedited manner.
Interested in a Preventative Maintenance Program?
Contact Peerless Customer Service
“Thank you again for the excellent service from Peerless. We appreciate your service and support and look forward to working with Peerless in the future.”
– Anthony & Sons Bakery